Shipping policy

We’re excited to send a little light your way! Below is everything you need to know about how and when your candles will arrive.

🕒 Order Processing Time

  • All orders are processed within 2–3 business days.

  • During holidays or high-volume periods, processing may take an additional 1–2 days.

  • Custom or made-to-order candles may require up to 5 business days.

🚚 Shipping & Delivery Estimates

Domestic (U.S.) Shipping:

  • Standard Shipping (3–7 business days)

  • Expedited Shipping (2–3 business days)

  • We ship via USPS, UPS, or FedEx, depending on your location and package size.

International Shipping:

  • We currently ship to international destinations.

  • Shipping rates calculated at checkout.

  • Customers are responsible for duties, taxes, and customs fees.

📍 Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information. You can monitor the delivery status through the carrier’s website.

🕯 Packaging

All candles are securely packaged with eco-friendly materials to prevent damage during transit.

❗ Missing or Damaged Packages

  • If your package arrives damaged, please email us within 48 hours at libertyflame.candles@gmail.com with photos.

  • If your package is marked as delivered but you didn’t receive it, we recommend checking with neighbors or contacting the carrier. If unresolved, reach out to us and we’ll do our best to assist.